Exchange Policy

Sold goods are non-returnable and can be exchanged if they are unused and unopened from the packaging or carton. The amount paid will not be refunded.
Please open the product immediately upon receipt, inspect it, and ensure there are no defects.
Exchange will be completed after receiving the device in its original condition, unopened or unused.
Exchanges will not be accepted if the customer requests a product with special specifications or special sizes, such as stainless steel.
If shipping is free or charged, and the customer wishes to exchange the purchase, they should notify the MIZ customer service team via WhatsApp within two days of the invoice date. The usual shipping fees, depending on the destination, will be deducted from the amount returned to the customer.
If the customer wishes to exchange the product, the customer bears the transportation costs to and from the customer.

Refund Policy

In the event that a product is received with a manufacturing defect, arrives damaged, or is not functioning properly, the customer is entitled to return the item and request a full refund.

• All returned items must be in their original packaging and condition.

• Proof of defect or damage (such as photos or videos) may be required to process the return.

• The return request must be submitted within [1 days] of receiving the product.

• Return shipping costs may be covered by the company in case of confirmed defects or damages.

Refunds will be processed only through the original mode of payment and may take between 10 to 45 working days, depending on the issuing bank of the credit card.

Delivery Policy

Dear customer, we always strive to choose the best shipping companies to deliver the product to you in its original condition and as quickly as possible.
We will use specialized companies to deliver orders.
Delivery takes 3-6 business days. If the customer requests expedited delivery, please contact the company before or after purchase. Additional delivery fees may apply.
Upon delivery, you will be asked for your electronic signature or a copy of the invoice. This signature serves as confirmation that you have received the products in full as described in the invoice.
If you are not at the specified address, we will deliver the order to anyone at that address, who will sign the invoice electronically or on the copy of the invoice. When anyone at the address signs the delivery request, the customer is deemed to have received the items listed on the invoice.
If we reach the address you specified and are unable to deliver the order, please contact customer service to schedule another delivery date. Delivery fees will be charged again. The company is not responsible for any order not delivered within 30 days of the order date.
Please note that you must answer incoming calls to your mobile phone so that the delivery representative can coordinate with you regarding the delivery date. Please note that official working days are from Sunday to Thursday, and delivery is not available on Fridays, holidays, or public holidays. Delivery is not available to cities beyond Abu Dhabi and remote areas such as Bada Zayed, Madinat Zayed, Al Sila, etc. If you wish to order, please contact the company to determine the delivery fee. If the customer orders online, we will contact the customer to agree on the remaining amount for delivery.

CANCELLATION POLICY

Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

PAYMENT CONFIRMATION

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.